Temu Integration FAQ

Not yet. Installing the StichTech app on the Temu Marketplace only authorizes your Temu seller account and grants API access to our connector. To actually connect Temu with your store, you still need to install the StichTech plugin on your Magento or Shopware backend. Without that second step, no products, inventory, or orders will sync.

They're two parts of the same connection. The Temu Marketplace app is the authorization layer — it tells Temu “this connector is allowed to talk to my seller account.” The StichTech plugin is the engine that lives inside your Magento or Shopware store and actually pushes products, pulls orders, and keeps everything in sync. You need both.

For a typical store, around 15 minutes if you're comfortable with Magento or Shopware. The two main steps are (1) authorizing on Temu Marketplace, and (2) installing the plugin and pasting your activation key. If you prefer not to handle it yourself, our Done-For-You install service is free during our launch period.

Yes. The connector requires an active Temu seller account, which you create separately at the Temu Seller Center. The plugin doesn't create or manage your seller account — it connects to one that already exists.

It synchronizes products, inventory, pricing, and orders between your Magento or Shopware store and the Temu marketplace. You list products from your existing catalog, your stock levels stay in sync to prevent overselling, and Temu orders are imported into your normal fulfillment workflow. The goal is to manage Temu without leaving your store backend.

Magento 2.4.x (Magento Open Source and Adobe Commerce) and Shopware 6.4, 6.5, and 6.6. Older versions like Magento 1 or Shopware 5 are not supported and won't be, as they are end-of-life. PHP 8.1 or higher is required.

During our launch period, yes. After the launch period, the connector will move to a paid model — we'll communicate pricing and timing in advance to all active merchants. Done-For-You installation is also free during the launch period.

No personally identifiable customer information is stored on StichTech infrastructure. The connector passes data directly between your store and the Temu API. Our servers handle authorization and activation key validation only — they do not relay or retain order content, customer names, addresses, or payment data.

Yes. The architecture is designed so that personally identifiable information stays within your store and within Temu — not on our servers. We're happy to provide a Data Processing Agreement (DPA) on request for merchants who need one for their compliance documentation.

Log in to the Temu Seller Center, go to Developer settings or Manage your apps, find the StichTech Connector app you authorized, and click View access info. Copy the App Key, App Secret, and Access Token, then paste them into the plugin configuration in your Magento or Shopware admin.

Sandbox is Temu's testing environment — useful for verifying the integration without affecting live listings. Production connects to your real Temu seller account and your real products. Most merchants start in Sandbox for a few hours of validation, then switch to Production. Both modes are supported in the plugin configuration.

These match Temu's seller program types. Crossborder means you ship from outside the destination country (typically through Temu's logistics). Local means you fulfill domestically within the market — part of Temu's Local Seller Program launched in 2024. Select the region that matches how your Temu seller account is set up — if you're unsure, check your Temu Seller Center profile.

RabbitMQ is a message queue system Magento uses for asynchronous background processing. The connector uses it for product, category, and attribute sync so that large catalogs don't block your admin panel. Most modern Magento hosting environments support RabbitMQ — if yours doesn't, contact your hosting provider before installing the plugin. The Shopware version of the connector uses Shopware's native messenger and does not require RabbitMQ.

Inventory updates are queued in near real-time when stock changes in your store. The actual push to Temu depends on your queue consumer cadence, but for most stores updates reach Temu within a minute or two of the change in Magento or Shopware.

Yes. Sync is per-product and opt-in. Each product has a “Sync to Temu” toggle and a Temu category selector. Only products you explicitly enable are sent to the marketplace.

Temu orders are pulled into your store as standard native orders, with Temu identified as the source. They flow through your normal fulfillment process — invoicing, shipment creation, tracking — and any updates you make to the order (shipment, tracking number, status) are sent back to Temu automatically.

Yes. The connector imports Temu's category tree and the required attributes for each leaf category, so you can map your store's product attributes to Temu's requirements before listing. This is what prevents the most common cause of failed listings — missing category-specific attributes.

Three things, in order. First, confirm the queue consumers are running (for Magento, that's temu.catalog.sync.products; for Shopware, the messenger workers). Second, open the product in your admin and check the Sync Status and Error Message fields under “Sync to Temu” — most failures are caused by missing images, missing SKU, zero price, or unmet category attribute requirements. Third, verify your API credentials are still valid in the plugin configuration. Detailed troubleshooting is in the setup guide.

Almost always one of two things. Either your App Key, App Secret, or Access Token has a typo or was regenerated in Temu Seller Center, or your region setting doesn't match your seller account. Regenerate the access token in Temu Seller Center, paste it back into the plugin, and run the connection test again.

Yes. Our Magento and Shopware specialists offer a Done-For-You install — we handle plugin installation, Temu configuration, the first product sync, and verification, then walk you through what we did. It's free during our launch period. Request a free install →

StichTech is a Magento and Shopware development agency — custom work is what we do. Common requests include routing Temu orders to a specific ERP, multi-store or multi-warehouse setups, custom category mapping logic, and integration with PIM systems. Book a call to scope a custom engagement.